Privacy Policy
Last updated: September 2026
Titan Cookwares ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data when you visit our website or purchase our products.
Data We Collect
We collect the following types of data:
- Contact and order data: name, email address, shipping address, and phone number when you place an order.
- Payment data: processed securely by our payment provider (Stripe). We do not store your full card details.
- Usage data: information about how you use our website, including page views, referral source, and approximate location (country/region).
- Communication data: the content of messages you send us via our contact form or live chat.
How We Use Your Data
- To process and fulfil your orders, including shipping and delivery
- To provide customer support and respond to your enquiries
- To send order confirmations and shipping/delivery notifications (where enabled)
- To analyse website usage and improve our products and services
- To comply with legal obligations
Data Sharing
We do not sell your personal data. We share data with third-party service providers who help us operate our business — including payment processing (Stripe), shipping carriers, and analytics providers. These providers process data on our behalf and are bound by their own data protection obligations.
Cookies and Tracking
We use cookies and similar tracking technologies for analytics (understanding how visitors use our site) and marketing (measuring the effectiveness of our advertising). Third-party tags from Meta (Facebook Pixel) and Google Analytics may be present on our site. You can control cookies through your browser settings.
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Order data is typically retained for the duration of the warranty period plus any additional period required by law.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data. You may also have the right to data portability and to object to certain processing. To exercise these rights, please contact us at support@titancookwares.com.
Security
We take reasonable measures to protect your personal data, including using secure payment processing (Stripe), encrypted data transmission (HTTPS), and access controls. However, no method of transmission over the internet is 100% secure.
Contact
If you have questions about this privacy policy or how we handle your data, please contact us at support@titancookwares.com or visit our contact page.